Last updated: September 2026
If you are not satisfied with your paid subscription, you may request a full refund within 7 days of your first payment for any paid plan. To request a refund, contact support@hivehr.app with your registered email address and reason for the request.
For monthly plans, you can cancel at any time from your account settings. If you cancel, you will retain access until the end of your current billing period. We do not offer partial refunds for unused days in a monthly billing cycle after the 7-day guarantee period has passed.
For annual plans, refunds may be requested within 7 days of initial purchase for a full refund. After 7 days, refunds will be calculated on a pro-rata basis for the remaining unused full months of your subscription, subject to approval.
One-time feature add-ons and promotional plan upgrades at discounted rates are non-refundable unless the service was materially defective or unavailable for more than 48 consecutive hours.
Approved refunds will be processed within 5–7 business days. The amount will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.
Email support@hivehr.app with the subject line 'Refund Request', your registered email, your plan name, and the reason for the request. Our team will review and respond within 2 business days.